Refund policy

30-Day Happiness Guarantee

We want you to love your HunnyHugs robe. If you're not happy with it for any reason, email us at hunnyhugs@outlook.com within 30 days of delivery and we'll make it right.

How to request a return or refund

Email hunnyhugs@outlook.com with your order number and a short description of the issue. A photo helps us sort it out faster. We'll reply within 24 hours with the next steps and, if needed, the return address. Items sent back without contacting us first can't be accepted.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 30 days of delivery with a photo and we'll send a free replacement or give you a full refund, your choice.

Refunds

Once your refund is approved, it goes back to your original payment method within 5-10 business days. Your bank may take a few extra days to show it.

Cancellations

You can cancel for a full refund any time before your order ships. Just email us your order number as soon as possible.

Shipping Protection

Shipping Protection covers orders that are lost, stolen or damaged in transit. If that happens, email us within 30 days of your expected delivery date and we'll reship your order or refund it. Shipping Protection itself is non-refundable once your order has shipped.